Privacy Policy

Effective date: November 2, 2026

This policy describes how RoofReplacementPalmBay.com handles information from website visits and calls and emails to its Palm Bay referral line.

1. Scope and Definitions

RoofReplacementPalmBay.com ("this site," "we," "us," or "our") runs the website found at roofreplacementpalmbay.com (the "Website"). "Services" means the Website, its phone referral line to independent local roofing contractors, and any emails about them.

This policy applies when you visit the Website, call the referral number, or send the site an email. It does not cover the call-tracking service, the roofing contractor you are connected with, the host, the map provider, or any other party that follows its own privacy policy.

2. Information We Collect

Information you provide

  • Contact details you give by phone or email, such as your name, phone number, email address, and whether you own, rent out, or manage the property.
  • Property details, such as the ZIP code, street address, and type of building, for example a house, townhome, duplex, condo, or business, when you choose to mention them.
  • Roof details, such as a leak, lifted or missing shingles, storm damage, the roofing material, its rough age, an open insurance claim, or anything else you describe.
  • Emails you send, plus records of your questions, comments, and privacy requests.

Please do not share bank or card numbers, ID numbers, medical details, passwords, policy numbers, or other sensitive information by phone or email.

Information collected automatically

The Website sets no cookies and runs no analytics. The only data gathered automatically is the ordinary server log kept by the hosting and security providers, which can include your IP address, browser type and version, operating system, the page that referred you, pages viewed, time stamps, a rough location based on the IP address, and error records. These logs serve only to deliver, secure, troubleshoot, and maintain the Website.

Information from others

Calls to the referral number pass through a call-tracking service, which may report the calling number, the call's date, time, and length, the caller's ZIP area, and a recording if the call is recorded. If you mention a tenant, co-owner, or anyone else, you confirm you may share those details.

3. How We Use Information

We may use information to:

  • Connect your call with an independent roofing contractor serving Palm Bay, Florida.
  • Reply to emails about roofing questions, the referral line, privacy, or Website problems.
  • Run, secure, troubleshoot, maintain, and improve the Website.
  • Stop fraud, spam calls, abuse, security incidents, and unlawful activity.
  • Keep basic business records, enforce our Terms of Service, and meet legal obligations.
  • Route each call to a contractor who works in the caller's ZIP area; this site sends no marketing messages.

Where the law requires a legal basis, we handle information to give you the referral you called for, with your consent, for legitimate interests such as security and accurate call routing, and to comply with the law.

4. Cookies, Local Storage, and Third-Party Services

The Website sets no cookies, keeps nothing in local storage to identify visitors, and loads no analytics or advertising code. With no tracking storage in use, there is no banner to accept or decline, and turning off cookies in your browser does not affect how pages work. There is no single standard for browser "Do Not Track" signals, but because the site does not follow visitors from one website to another, recognized opt-out signals such as Global Privacy Control already fit how the site operates.

The Website and the referral line depend on a small number of outside services that may receive device, call, or usage information under their own policies:

  • Call tracking: calls to the number on this site run through a call-tracking service and may be recorded; the contractor who takes the call gets your number and ZIP area.
  • Google Maps: the embedded map and map links can send your IP address, device details, and clicks to Google.
  • Google Fonts: some pages load fonts from Google.
  • Hosting: the web host keeps server logs to serve the pages and protect them.

5. How We Disclose Information

We may disclose information to:

  • Hosting, call-tracking, call-recording, email, security, mapping, technical-support, and other vendors working under suitable restrictions.
  • The independent roofing contractor who answers your call, which receives your phone number, your ZIP area, and what you tell it.
  • Lawyers, accountants, insurers, auditors, and public authorities when reasonably needed to protect rights, safety, or property, or to follow the law.
  • A buyer or successor in a merger, reorganization, sale of the Website or its assets, or a similar deal, subject to any required notice and consent.
  • Other parties when you ask or agree.

No data is sold, whether for money or for anything else of value. We do not use or share personal information for cross-context behavioral advertising. If that ever changes, this policy will be updated and any choices the law requires will be offered before the change takes effect.

6. Retention, Transfers, and Security

Information is kept only as long as reasonably needed for the purposes listed above, such as replying to emails, keeping security and business records, settling disputes, and meeting legal duties. How long server logs and call records are held depends on the kind of record, legal requirements, and practical need. Once information is no longer needed, it may be deleted, de-identified, or combined into totals.

Information may be handled in the United States and in other places where our service providers work. We use reasonable administrative, technical, and physical safeguards that fit the type of information. No system for sending or storing data over the internet is ever completely secure.

7. Your Privacy Rights and Choices

Depending on where you live, and subject to exceptions in the law, you may have the right to see, correct, delete, or get a portable copy of your personal information; to withdraw consent; to object to or limit some processing; to opt out of sale, targeted advertising, or certain profiling; and to appeal if a request is denied.

To make a request, email [email protected] or call +1 321-461-8347. We may need to confirm who you are and your authority. An authorized agent may make a request where the law allows, but we may ask for proof of that authority. Using a privacy right will never lead to unfair treatment.

This site does not send promotional calls, texts, or emails, so there is nothing to opt out of. If you email the site, you may get a reply about your message.

8. Children

The Services are meant for adults dealing with roof work on a property and are not aimed at children under 13. We do not knowingly collect personal information from children under 13. If you think a child has shared information with us, contact us so it can be reviewed and deleted as required.

9. Changes to This Policy

This policy may be updated when the Website, the referral line, service providers, legal requirements, or data practices change. Any new version will appear on this page with a new date above.

10. Contact Us

For privacy questions or requests, contact RoofReplacementPalmBay.com:

Call +1 321-461-8347